Frequently Asked Questions
General Information
1. Where is HMCollection.in located?
We are based in Surat, Gujarat, India.
2. What categories of products do you sell online?
HMCollection.in specializes in women's fashion, including apparel, accessories, and more.
3. Do you ship internationally?
Yes, we ship internationally. We’ll deliver your orders if your pin code is serviceable by our courier partners.
4. Do you accept customization requests?
Yes, we offer customization on request. Please email your requirements to support@hmcollection.in.
5. How do I determine my size?
Check the standard size chart on each product page, which provides measurements in inches (in).
6. Do you offer XL sizes?
Yes, our collection ranges from XS to 5XL, celebrating women of all shapes and sizes.
Order Placement
7. How do I place an order on your website?
Select the product, choose your size, and click “Add to Cart.” Proceed to checkout by clicking the “Checkout” button and enter payment and delivery details.
8. How do I apply a promo code?
Apply the promo code on the shipping page, visible after entering customer information.
9. What happens after I place my order?
You’ll receive a confirmation email. Your order will be processed, packed, and shipped from our Surat warehouse. You’ll get a tracking ID to monitor your order's delivery.
Shipping & Delivery
10. What are the shipping charges?
Domestic shipping is included in the MRP. For international orders, charges are based on weight.
11. Can I request urgent delivery?
Yes, express shipping is available for an additional INR 300. (Currently unavailable)
12. What is the delivery time?
Standard shipping takes 15-20 working days. Express shipping (currently unavailable) takes 2 working days.